Elderwerks Senior Resource Directory 2025/2026

MISCELLANEOUS GOVERNMENT PROGRAMS

Consumer Fraud Hotline 800-243-5377 - Senior Consumer Fraud Hotline 800-386-5438 - Chicago 866-310-8398 - Spanish 800-243-0618 - Springfield 800-243-0607 - Carbondale 800-964-3013 - TTY Chicago 877-844-5461 - TTY Springfield 877-675-9339 - TTY Carbondale To stop unsolicited pre-approved credit card offers, call the “Opt Out” line or go online. The call is free and there is no charge for this service. You will need to provide your social security number. You will also need to download or have sent to you a form to permanently Opt Out. www.optoutprescreen.com 888-567-8688 Credit Card Applications “Opt Out” Program

Environmental Crime Hotline 888-288-9436

Senior Citizen Consumer Fraud Hotline 800-243-5377 | 800-964-3013 (TTY)

Federal Program Complaints www.house.gov/representatives/find your-representative For assistance with an error, problem or question with any Federal program (Medicare, Medicaid, Veteran benefits, etc.) contact your local Congressional Office's Representative. A caseworker can assist you in finding an answer to your problem or question, and help fix an error. Go to the website to search for your Representative. Federal Trade Commission Nations’ consumer protection agency. Works for the consumer to prevent fraud, deception, and unfair business practices in the marketplace. The Bureau takes complaints and provides info regarding consumer fraud, identity theft, and national Do Not Call Registry, etc. 55 W. Monroe St. Suite 1825 Chicago, IL 60603 877-382-4357 www.ftc.gov Government Benefits Informs citizens of benefits they may be eligible for and how to apply for assistance. 800-333-4636 www.benefits.gov

Smoke Detector Assistance for Seniors

Many fire departments will assist seniors, or anyone who is unable to maintain their own smoke detector with installing and replacing batteries, installing smoke detectors, and testing smoke detectors and carbon monoxide. Call your local fire department to inquire if they provide this free service. SNAP Assists with supplemental nutrition programs such as food stamps. Also may help with medical assistance, cash and energy bill assistance. 800-843-6154 | 866-324-5563 www.dhs.state.il.us lllinois Dept. of Human Services Public Aid Help, Food Stamps 800-843-6154 Main 800-447-6404 (TTY) Main 800-843-6154 Chicago 312-793-2354 (TTY) Chicago 800-843-6154 Springfield 217-557-2134 (TTY) Springfield www.dhs.state.il.us Taxpayer Assist - IRS 800-829-1040 - Help Line 800-829-3676 - Forms and Publications Taxpayer Assist - State of Illinois 800-732-8866 | 800-544-5304 (TTY) www.tax.illinois.gov Tax Counseling for the Elderly (TCE) 800-906-9887 irs.treasury.gov/freetaxprep “In addition to VITA, the Tax Counseling for the Elderly (TCE) program offers free tax help for all taxpayers, particularly those who are 60 years of age and older, specializing in questions about pensions and retirement-related issues unique to seniors.” Advocate Help Line 800-829-4059 - TTY www.irs.gov

Crime Victims Assistance Line 800-228-3368 877-398-1130 - TTY Disability Rights Hotline 312-814-5684 - Chicago 800-964-3013 - TTY 217-524-2660 - Springfield 877-844-5461 - TTY

Emergency Rental Assistance Program If you are in needed of emergency rental assistance and are currently in eviction court. The Illinois Court-Based Rental Assistance Program (CBRAP) provides funding to Illinois tenants and landlords across the state who have pending cases in eviction court. The program is only available to litigants in eviction court. Applicants may qualify for up to $25,000 in emergency rental payments that can include up to 15 months of past-due rent and three months of future rent payments to prevent eviction. 800-843-6154 Dept. Human Services 312-744-3653 800-447-6404 (TTY) | 311 Chicago

Health Care Hotline 877-305-5145

Homeowner Helpline 312-814-5094 866-544-7151 (Voice/TTY) Identity Theft Hotline 866-999-5630 877-844-5461 - TTY Illinois Secretary of State 888-261-5280 www.ilsos.gov

UTILITIES / MISC. GOV’T PROGRAMS

Link Card 800-678-5465 | 877-765-3459 (TTY)

Military & Veterans Rights Hotline 800-382-3000 | 800-964-3013 (TTY)

Miscellaneous Gov't Programs continued

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(855) 462 0100

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