Planning for Future Needs

Health and Illness Policies Ask about the community's policies for illness prevention and infection control. Questions to ask include: • Are there health screening procedures for new residents? • Are temporary isolation or shelter-in-place procedures used when necessary?

• How are infectious illnesses managed? • How are families notified during outbreaks? Community #1:

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Staff Professionalism and Resident Relationships Observe staff interactions throughout your visit. Consider whether staff members: • Greet residents warmly.

• Make eye contact and listen attentively. • Treat residents with dignity and respect. • Respond promptly to requests. • Appear knowledgeable and compassionate.

• Ask to meet the Executive Director or Administrator and discuss leadership, staffing, and resident care philosophy. Community #1: Rating: Community #2: Rating: Community #3: Rating: Community #4: Rating:

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